Delivery & Logistics
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Delivery to Morocco takes between 1 and 4 working days depending on the city of destination.
For Tangier, Rabat, Casablanca, Marrakech and Fez, delivery generally takes place within 24 to 48 hours of delivery. order.
International deliveries are made with DHL express and take between 3 and 7 working days depending on the country of destination.For France, Belgium, England, the United United Arab Emirates and United Arab Emirates, deliveries take an average of 3 working days.
Due to current global logistics challenges, delivery may take a little longer than usual. -
Delivery in Morocco is free from a purchase of 250dh.
Below this amount, delivery costs 25dh.
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The cost of international delivery varies depending on the destination country. The exact price is displayed once you fill in the address and country of delivery.
The average cost for deliveries to France, Belgium, England, the United States and the United Arab Emirates is around 150dh.
If your country is not displayed, you can contact us by message or email to estimate the cost.
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We deliver everywhere in the world with DHL express, if however your country is not displayed at the last step of your order, do not hesitate to contact us to integrate it.
Means of payment
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You can pay by Moroccan or international bank card (Visa or Mastercard) directly online at the last stage of your purchase, payment is secured by the CMI.
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Yes, you can also pay for your order upon receipt of the package. And this by cash or check payable to Hendiya, this option is only valid for orders delivered in Morocco.
Returns and Refunds
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Yes, if you receive a damaged, broken, defective product, or one that does not meet your expectations, you must notify us within 3 days of receipt of the package.
Thus, we will guide you to replace it or reimburse you within 24 hours, at your convenience.
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We bear the cost of returning non-compliant products, and replace or refund them free of charge.
In case of return of a compliant product, the return costs of 45dh are the responsibility of the customer.